Contact Us

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We have made it easy for you to contact us regarding your questions or concerns.  Listed below are important addresses and phone numbers. 

General Inquiries

Feel free to contact Customer Service at 1-800-279-1878 from 8:30 a.m. to 5:00 p.m., ET, Monday through Friday. If you are hearing or speech impaired, you can dial 711 and they can connect you to the number. If you are not able to reach us at these numbers, you may contact us through Virginia Relay toll-free at TDD: 1-800-828-1120 or Voice: 1-800-828-1140.

Phone

1-800-279-1878

8:30 a.m. - 5:00 p.m. ET

Monday - Friday

TTY: 711

Mail

9881 Mayland Dr.

Richmond, VA 23233

Support

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Members

9881 Mayland Dr.
Richmond, VA 23233
Toll Free: 1-800-279-1878
TTY: 711

Providers

RIchmond Office

9881 Mayland Dr.

Richmond, VA 23233

Other Services

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Interpreter Services

1-800-279-1878
8:30 a.m. - 5:00 p.m. ET
Monday - Friday
Customer Service will connect you to the Language Line for interpreter services.

Nurse Access Line

1-877-878-8940
24 hours a day; 7 days a week

 

Medical Transportation

1-800-734-0430
24 hours a day; 7 days a week

Case Managers

Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please do not send specific personal health information through email.

Managed Care Helpline

Department of Medical Assistance Services (DMAS)
1-800-643-2273

Mental Health

Mental Health and Substance Abuse Services
1-800-975-8919
24 hours a day; 7 days a week

Request More Information

Use our online form to submit a question or request more information.

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