Contact Us
- Home
- Contact Us
We have made it easy for you to contact us regarding your questions or concerns. Listed below are important addresses and phone numbers.
General Inquiries
Feel free to contact Customer Service at 1-800-279-1878 from 8:30 a.m. to 5:00 p.m., ET, Monday through Friday. For those that are hearing or speech impaired, TDD is 1-877-227-3523. If you are not able to reach us at these numbers, you may contact us through Virginia Relay toll-free at TDD: 1-800-828-1120 or Voice: 1-800-828-1140.
Phone
1-800-279-1878
8:30 a.m. - 5:00 p.m. ET
Monday - Friday
TDD: 1-877-227-3523
9881 Mayland Dr.
Richmond, VA 23233
Support
back to topMembers
Southern Health Services, Inc.
9881 Mayland Dr.
Richmond, VA 23233
Toll Free: 1-800-279-1878
TDD: 1-877-227-3523
Providers
Southern Health Services, Inc.
RIchmond Office
9881 Mayland Dr.
Richmond, VA 23233
Other Services
back to topInterpreter Services
1-800-279-1878
8:30 a.m. - 5:00 p.m. ET
Monday - Friday
Customer Service will connect you to the Language Line for interpreter services.
Nurse Access Line
1-877-878-8940
24 hours a day; 7 days a week
Medical Transportation
1-800-734-0430
24 hours a day; 7 days a week
Case Managers
Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please do not send specific personal health information through email.
Managed Care Helpline
Department of Medical Assistance Services (DMAS)
1-800-643-2273
Mental Health
Mental Health and Substance Abuse Services
1-800-975-8919
24 hours a day; 7 days a week
- Request More Information
- Use our online form to submit a question or request more information.
